At Ogaan Laminates, we strive to deliver high-quality products and ensure customer satisfaction. This Return Policy outlines the conditions under which returns, replacements, or claims may be accepted. By purchasing or using our products, you agree to the terms mentioned below.
Eligibility for Returns
Returns or replacement requests will be considered only under the following conditions:
- The product received is damaged during transit.
- The product has a manufacturing defect.
- The product supplied does not match the confirmed order specifications.
All claims must be raised within 1-2 days from the date of delivery.
Non-Returnable Products
The following items are not eligible for return or replacement:
- Products that have been cut, installed, used, or altered in any manner.
- Products damaged due to improper handling, storage, or installation.
- Variations in color, shade, texture, or finish due to lighting conditions, screen display, or batch differences.
- Clearance, discounted, or customized orders (unless manufacturing defects are proven).
Inspection and Approval
- All products must be inspected at the time of delivery.
- Any visible damage or discrepancy should be reported immediately to the dealer or Ogaan Laminates representative.
- Returned products will be subject to inspection and quality verification by Ogaan Laminates.
- Approval or rejection of the return request will be at the sole discretion of Ogaan Laminates.
Return Process
To initiate a return or replacement request:
- Contact your authorized dealer or Ogaan Laminates support team.
- Provide purchase invoice details, product images, batch number, and a clear description of the issue.
- Upon approval, instructions for return or replacement will be shared.
Products returned without prior approval may not be accepted.
Replacement and Refunds
- Approved returns may be replaced with the same or equivalent product, subject to availability.
- Refunds, if applicable, will be processed at Ogaan Laminates’ discretion.
- Refunds will be made through the original mode of payment or as per mutual agreement.
- Transportation and handling charges may be deducted where applicable.
Transportation and Handling
- Return transportation costs may be borne by the customer or dealer unless the return is due to manufacturing defects or company error.
- Ogaan Laminates shall not be responsible for damages occurring during return transit.
Limitation of Liability
- Ogaan Laminates’ liability is limited strictly to the replacement or refund of the product value.
- The company shall not be liable for any indirect, incidental, or consequential losses, including labor or installation costs.
Policy Updates
Ogaan Laminates reserves the right to modify or update this Return Policy at any time without prior notice. Changes will be effective immediately upon being posted.
Contact Us
For any questions or assistance regarding returns, please contact:
Ogaan Laminates
Email: info@ogaanlam.com | inquiry@ogaanlam.com
Phone: +91 8650800955 | +91 8650800966